Communication

An interactive course designed to develop delegates’ communication skills through theory, discussion, and role-play.
Audience: Nurses, Midwives, Nursing Associate Registrants, Healthcare Assistants, Care Staff, and Social Care Professionals
Delivery Method: Face-to-face or virtual
Duration: Half day
Doctor speaking to patient

Introduction

Effective communication is essential for safe, person-centred care. This course covers the importance of effective communication, the communication cycle, common barriers, key communication methods, and the skills and behaviours needed for clear, compassionate interaction. It equips professionals to communicate confidently and support better outcomes.

Course Content

  • Importance of effective communication
  • The communication cycle
  • Barriers to communication
  • Communication methods
  • Skills and behaviours for effective communication

Course Outcomes

By the end of this course, delegates will be able to:

  • Explain the importance of communication in care delivery
  • Identify and overcome communication barriers
  • Select appropriate communication methods
  • Demonstrate and role model effective communication behaviours

Course Benefits

  • Improves teamwork
  • Improves decision-making
  • Improves patient outcomes
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