Confident care, not fear-driven practice.

Defensible Practice

This course equips healthcare and social care professionals with the knowledge and confidence to recognise defensive practice, understand its risks and consequences, and adopt ethical, person-centred approaches that are defensible and evidence-based.

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Half-day and full-day options

Interactive Examples

Completion certificate provided

Move away from defensive practice

This course helps healthcare and social care professionals move beyond defensive practice by developing confident, person-centred, and accountable approaches to care.

 

Through practical examples, case discussions, and reflective learning, participants will strengthen their communication, documentation, decision-making, and risk management skills, leading to safer, more effective practice and stronger relationships with individuals, families, colleagues, and partner agencies.

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How will this course benefit your organisation?

  • Reduce fear-based decision-making
  • Improve the quality and timeliness of documentation
  • Strengthens communication and collaboration between teams, individuals, and families
  • Reduce complaints, anxiety, and uncertainty during investigations or scrutiny
  • Promote consistent professional boundaries and accountability

Benefits

Designed for safer, clearer, and more accountable practice

Supports safe, effective, and person-centred practice.

Reduces legal, regulatory, and safeguarding risks through proportionate decision-making.

Promotes consistent, accountable, and defensible professional practice.

Strengthens professional judgement and confident, evidence-informed decision-making.

Builds a culture of learning, quality improvement, and continuous professional development.

Course content

What the session covers

Differentiate between defensive and defensible practice and apply evidence-informed, person-centred decision-making.

Apply professional standards, ethics, accountability, and proportionate risk management to support defensible practice.
Communicate, document, and escalate concerns effectively to demonstrate clear professional reasoning.
Maintain professional relationships and boundaries while working collaboratively with others.
Strengthen professional judgement, confidence, and resilience through reflective and case-based learning.

Course Outcomes

By the end of this course, delegates will be able to

  • Define defensible practice and explain its role in delivering safe, effective, ethical, and person-centred practice.

  • Apply professional standards, organisational policies, codes of conduct, and evidence-informed judgement to make ethical, accountable, reasonable, and proportionate decisions.

  • Communicate effectively and maintain accurate, objective, and timely documentation to support person-centred care, collaboration, continuity, and accountability.

  • Identify and manage risks proactively, balancing safety, rights, autonomy, and positive risk-taking through proportionate decision-making.

  • Maintain professional boundaries and respond appropriately when boundaries are challenged.

  • Explain and evidence professional decisions and actions when responding to concerns, complaints, incidents, or professional scrutiny.
Defensible practice. Gravel and striking block

Delivery Options

We offer online and in-person training, delivered as half-day or full-day sessions and tailored to your organisation’s needs.

Individual

Small Groups

£495

/ up to 20 candidates

For small teams wanting a private training session.

  • Highly interactive sessions
  • Personalised feedback
  • Hands-on training
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Most popular

Medium Groups

£795

/ up to 50 candidates

For organisations wanting a dedicated training session for their wider team.

  • Engaging group activities
  • Facilitated discussions
  • Cost-effective team training solution
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Custom

Large Groups

£1,295

/ up to 100 candidates

For organisations wanting training delivered across multiple teams or departments.

  • Lecture theatre-style training
  • Interactive learning through digital tools
  • Engaging polls, quizzes and scenarios
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Our Reviews

It was very interactive and relevant. The session was so simplified and well delivered. Both trainers were good and were very engaging.

Course attendee

Every participant was able to share their professional experiences; we had group discussions, and it was an overall excellent session. The engagement within the training was enforced by professional awareness and reflection. The case study discussion was very engaging. Everyone was given the opportunity to express their views.

Course attendee

Good training. Very interactive and gave space for exploration of thoughts, views and experiences. The training was very impactful.

Course Attendee

The training was very educational. There were good discussions and the group exercises ensured that everyone had the opportunity to express their views and explore how this topic is directly relevant to their own areas of practice.

Course attendee

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Have questions or want to learn more? Send us a message and we’ll get back to you shortly.